Management Expertise

At Royal Host, our core strength comes from our team's proven management capabilities and our ongoing commitment to training; we have developed a team with unparalleled expertise in the following areas:

Standards of Operation

Through relentless training and ongoing performance management, the Royal Host team has repeatedly demonstrated superior service delivery. The key elements include housekeeping manuals, maintenance manuals, succession plans, appraisals and activity plans, training schedules, and employee empowerment.

Operational Cost Control

With one of the most innovative management accounting systems in the Canadian property management industry, Royal Host is renowned for superior operational cost control. A number of elements of the system contribute to this success, including a proven purchase order system, daily expense reporting by property, established authority levels, centralized accounting, and accurate expense forecasts. Centralized functions include reporting, operational analysis, cash management, accounts payable, payroll and benefits, and financial statements.

Ongoing Maintenance of the Property

The Royal Host mandate is to invest 4% of gross income annually into the properties, assuring ongoing development and redevelopment. In 2005, we anticipate investing a total of $8 million for upgrades and additions. This commitment ensures funding for frequent renovations. Royal Host has an expert team that focuses exclusively on renovations and upgrades to properties.

Services Management

As part of current management agreements, Royal Host manages a range of food and beverage programs, including prepackaged fresh food for vending and airline operations, family style restaurants, and high quality restaurants. Royal Host also manages convention, retail, and fitness facilities.

Management Information

With a state-of-the-art management information system, Royal Host generates daily reports about each of the properties, including wages, utilities, hours worked by department, overtime, sales, and occupancy. These reports are reviewed by local, regional, and central management to ensure cost control is always optimized. On a weekly basis, both sales and profit forecasts are generated for the properties, and on a monthly basis, all of this data is converted into P&L reports.